Associate Dean for Operations and User Services

Collaborates with the Dean and senior leaders to identify needs, establish priorities, and develop goals, objectives, actions, and measures of success.
Takes ownership of goals and initiatives within the strategic plan that relate to areas of responsibility.
Leads the overall strategy and direction of UC Libraries operations and user services, including administering policies, procedures, and best practices.
Leads daily operations for service desks, stacks maintenance, reserves processing, resource sharing, and physical spaces.
Drives the continuous improvement of user experiences throughout UC Libraries spaces – both physical and virtual.
Develops and oversees UC Libraries data collection and analysis, including reporting to national and institutional surveys.
Fosters a culture of evidence-based decision making through ongoing assessment of library operations and user experience.
Recruits, hires, evaluates, develops, and retains multiple faculty and staff which meet or exceed user expectations.
Achieves organizational effectiveness through the successful management of financial and personnel resources.
Fosters a culture of excellence through creating a respectful workplace environment.
Chairs and serves on committees related to areas of responsibility or assigned by the Dean.
Represents UC Libraries at regional, national, and global professional engagements with the expectation of raising UC Library’s visibility and reputation.

$130000 - $150000

Required Education
Graduate degree in Library and Information Science or an advanced degree in a relevant field.

Required Experience
Progressive leadership and management experience, including senior level management experience in an academic research library or equivalent.
Demonstrated ability to initiate and lead change within a culture of higher education.
Knowledge of higher education, including emerging trends, challenges, and opportunities.
Ability to lead effectively across a complex organization and in collaboration with a variety of individuals and groups.
Ability to consistently meet goals and objectives in an outcomes-driven working environment.
Superior interpersonal and communication skills, especially in understanding user needs and motivating team members. Strong written, oral, and listening skills needed to communicate with faculty, staff, and students.
Experience with mediating conflict in the workplace.
Demonstrated complex analytical, problem-solving and project management skills.
Excellent customer service aptitude and commitment to high quality and responsive service.
Demonstrated ability to cultivate and advocate for an environment of excellence.

Evidence of previous scholarly activities including publications, presentations, and professional association participation at the regional, national, and international level.
Experience in operations, particularly in academic libraries.
Knowledge of best practices in assessment of academic libraries.
Experience with ExLibris products, including Alma/Primo.
Prior success in writing grant proposals and successful grant administration.
Demonstrated experience and leadership in developing complex and collaborative projects.

The University of Cincinnati is an Equal Opportunity Employer.