Innovation Lab Supervisor

RESPONSIBILITIES
Within the Innovation Lab environment, the Supervisor will have a unique opportunity to assist our staff and patrons as they learn, use and apply emerging technologies. These emerging technologies include: a recording studio, 3D design/printing, expanded format printing, and digital media creation. The Supervisor will use multiple methods including live/virtual, recorded and digital interactions to accomplish their goals. The Supervisor is also responsible for leading the team of Reference & Technology Associates as they provide assistance to patrons.
• Supervise the selection, training, coaching, development and evaluation of Associates.
• Schedule staff based on anticipated workload and ensure that adequate staffing levels are maintained to meet the library’s needs.
• Design programming to help patrons integrate emerging technologies, skills, and processes to their needs.
• Answer patron reference questions and participate in staffing the reference desk.
• Lead and participate in the planning and presentation of lab-related training classes, one-on-one guided sessions and demonstrations for staff and patrons.
• Handle customer issues and complaints, investigating and resolving them in a timely manner to achieve customer satisfaction.
• Recruit Subject Matter Experts as speakers, trainers and consultants on emerging technologies.
• Ensure that safety protocols are in place for all lab equipment.
• Coordinate the organization, cleaning, and preparation of all lab materials, including ordering, fabricating, and inventorying of supplies and tools.
• Troubleshoot and report equipment failures working with Computer Services staff as needed.
• Provide ongoing analysis of equipment and community technology needs.
• Participate in the assessment, validation and implementation of new technologies to the lab.
• Keep up-to-date on relevant emerging technologies and apply new knowledge.
• Maintain and grow relationships with other local maker space labs to coordinate services, programs, training, and sharing of technology.

starting at $30/hr

REQUIREMENTS
• Bachelor’s degree in a related field required. Master’s degree preferred (MLIS or technology related).
• Demonstrated leadership experience as a supervisor, manager, coach, mentor or team lead preferred.
• Experience teaching technology skills to youth and adults (programming, computer basics, digital media production, engineering, STEM or web).
• Interest and ability to instruct in both a group and one-to-one setting.
• Organizational and time management skills to prioritize tasks, meet deadlines and optimize lab inventory.
• Ability to read a variety of manuals, write documents following prescribed formats, and present information to others.
• Ability to multitask and prioritize patron requests.
• Ability to work both independently and collaboratively across multiple departments.
• Ability to interact with the public in a consistent, friendly and professional manner.
• Positive attitude and a willingness to accept change.
• Ability to learn, operate, and teach complex computer applications and programs.
• Must have excellent communication skills including the ability to convey information effectively to others.

COMPETENCIES
• Technology: Demonstrates general understanding of basic computer skills coupled with an understanding and knowledge of library provided equipment and software including the website, databases, catalog, and ILS; the ability to troubleshoot basic technology problems.
• Teamwork: The ability to work collaboratively with others, including other departments, to achieve organizational and department goals.
• Equity, Diversity & Inclusion: Commitment to interact appropriately, fairly, and equitably with all; the ability to demonstrate and foster respect for all individuals and points of view.
• Ethics: Commitment to the Ohio Ethics Law and the basic ethics and values of library service.
• Intellectual Freedom: The understanding and support of the library's role in providing free and equal access to ideas, information, resources, and services, from all points of view, without restriction, to every individual.
• Leadership: The ability to set and model high performance standards characterized by integrity, and to earn trust and respect of others by coaching, inspiring, and empowering teams of people to achieve strategic objectives.
PHYSICAL REQUIREMENTS
• While performing duties of job, employee typically handles office equipment, objects or controls and frequently communicates with others. Work requires light physical exertion, including bending, kneeling, stooping and standing; some lifting and moving of objects/book carts (up to 10 lbs).
• The majority of the work is performed in an office setting. The worker is required to have close visual acuity to perform an activity such as: viewing a computer terminal; extensive reading.

PREFERRED REQUIREMENTS
• Master’s degree preferred (MLIS or technology related).
• Experience working in a maker space/technology lab setting is a plus.

The Westerville Public Library is committed to recruiting a diverse staff and believes that diversity leads to innovation in programming, collections, policy, and service. We recognize that everyone inhabits multiple and intersecting identities and encourage staff to bring their whole selves to work. We are committed to a truly inclusive workplace and recognize that this requires strategic and deliberate challenges to white supremacy, systemic inequity, structural racism, and individual bias.